Three Companies Under TIAA

The TIAA E&F offering covers a range of endowment sizes and approaches.

 

Apart from size, the distinction between the different business units is not clear.

 

Furthermore, it is challenging for prospective clients to understand which business unit is the best fit for their needs and investment policy.

TRUST

< $50M

Customized Portfolios

Endowment Management 

High-Touch Client Service 

Alternative Investments

KASPICK

$50M - $100M

Customized Portfolios

Endowment Management 

High-Touch Client Service 

Traditional Investments

Planned Giving

COVARIANCE

$100M +

Customized Portfolios

Endowment Management 

High-Touch Client Service 

Alternative Investments

OCIO

Client Journey

A non-profit’s search to find a financial management firm, like TIAA, to handle their endowments and foundations.

Client Needs

Top insights from the research

An investment firm should feel like an extension of the staff

Clients want their investment firm to understand their organization’s unique needs (staff size,  structure, investment knowledge and limitations) and meet them where they are.

A strong emotional connection builds confidence 

EQ is equally important as IQ. Clients select an investment firm based on their holistic assessment - including process, philosophy, people and ‘gut’ feeling. 

A deeper understanding of the firm’s process, philosophy and people 

Lead with process, philosophy and people. Follow with thought leadership. Thought leadership can be a vehicle for creating awareness, but doesn’t play a huge role in a committee’s decision-making process.

Shared values through action

Shared values is important but delivering on this means actively supporting the client’s organization.